Many entrepreneurs may not know what the day-to-day operations of a tow truck driver entail. In this article, we will explore the typical tasks that a tow truck driver performs on a daily basis. This information can be helpful for those entrepreneurs who are looking to start or expand a towing business.
Tow Vehicles
The most obvious task that a tow truck driver must do is to tow vehicles. This may include cars, trucks, motorcycles, RVs, buses, and other large vehicles. In some cases, the driver may be responsible for towing multiple vehicles at once. The driver must hook up the vehicle to the tow truck in a safe and secure manner. They must also be careful not to damage the vehicle while it is being towed.
Customer Service
Tow truck drivers must also provide excellent customer service. This may include picking up customers from the side of the road, providing them with a tow to their desired location, and answering any questions they may have about the process. The driver must be able to calm down frustrated or angry customers and provide them with the best possible service.
Roadside Assistance
A tow truck driver may also be responsible for providing roadside assistance to stranded motorists. This may include jump-starting a dead battery, changing a flat tire, or giving the customer a gallon of gas. The driver must be able to provide this assistance in a timely and professional manner.
Equipment Maintenance
The tow truck must be properly maintained in order to perform its tasks. The driver may be responsible for checking the oil, adding gasoline, and keeping the truck clean. In some cases, the driver may need to perform minor repairs on the tow truck.
Administrative Work
In addition to the physical tasks, the tow truck driver must also complete administrative work. This may include keeping track of customer information, invoices, and payments. The driver may also need to communicate with the tow truck dispatch in order to coordinate pickups and drop-offs.
Conclusion
As you can see, there is a lot that goes into being a tow truck driver. This job is not for everyone. It requires physical labor, customer service skills, and knowledge of tow truck equipment. However, for those who are up for the challenge, it can be a rewarding career.